Custom CRM Solution
Integration & Development
Seamless integration with email platforms, allowing users to track and manage customer interactions directly within the CRM.
Social Media Integration
Connect with social media platforms to monitor and engage with customers on various social channels.
Marketing Automation Integration
Integrate with marketing automation tools to synchronize customer data and campaign activities.
E-commerce Platform Integration
Connect with e-commerce systems to track customer orders, purchases, and preferences.
Integrate with phone systems to enable click-to-call, call logging, and call recording directly within the CRM.
Third-Party App Integration
Support integration with third-party apps commonly used in customer support, project management, or other relevant areas.
Provide robust data import and export capabilities for seamless data migration and backups.
Offer APIs to allow developers to build custom integrations and extend CRM functionality.
Customer Support Ticketing Integration
Integrate with customer support ticketing systems to streamline issue resolution.
Data Warehousing Integration
Connect with data warehousing solutions for advanced analytics and reporting.
Help Desk/Ticketing System
Implement a help desk or ticketing system within the CRM to efficiently manage and track customer inquiries and issues.
Provide support across various channels, such as email, chat, phone, and social media, ensuring customers can reach out in their preferred way.
Create a comprehensive knowledge base within the CRM that offers self-help resources, FAQs, and guides to assist users.
Define a clear process for escalating critical issues to higher-level support or specialized teams.
Set up and manage service level agreements to ensure timely resolution of customer issues.
Offer remote assistance and screen sharing capabilities to troubleshoot and resolve complex issues.
Establish online community forums or user groups where customers can share experiences, tips, and solutions.
Collect feedback from users to continuously improve the CRM and support services.
Implement monitoring tools to identify and address potential issues before they impact users.
Assisting clients in aligning CRM goals with business objectives.
Guiding clients through the process of setting up and configuring the CRM.
Tailoring the CRM to match the client's unique business processes.
Integrating the CRM with other systems and tools.
Transferring data from legacy systems to the new CRM.
Training users on how to effectively use the CRM.
Providing ongoing support and troubleshooting.
Cloud & Containerization
Platforms & Blockchains