Service

CRM Services

Introduction

The most straightforward and dependable method for incorporating your Web3 framework to minimize the time spent on engineering tasks, link up with your CRM system, execute cross-channel campaigns, and enhance customer interaction within minutes using Esol Labs's tools for activating Web3 data.

Custom CRM Solution

Custom CRM software refers to a relationship management platform that is tailored and enables users to modify various aspects of the software to align with clients requirements.

Integration & Development

Email Integration

Seamless integration with email platforms, allowing users to track and manage customer interactions directly within the CRM.

Social Media Integration

Connect with social media platforms to monitor and engage with customers on various social channels.

Marketing Automation Integration

Integrate with marketing automation tools to synchronize customer data and campaign activities.

E-commerce Platform Integration

Connect with e-commerce systems to track customer orders, purchases, and preferences.

Telephony Integration

Integrate with phone systems to enable click-to-call, call logging, and call recording directly within the CRM.

Third-Party App Integration

Support integration with third-party apps commonly used in customer support, project management, or other relevant areas.

Data Import/Export

Provide robust data import and export capabilities for seamless data migration and backups.

API Support

Offer APIs to allow developers to build custom integrations and extend CRM functionality.

Customer Support Ticketing Integration

Integrate with customer support ticketing systems to streamline issue resolution.

Data Warehousing Integration

Connect with data warehousing solutions for advanced analytics and reporting.

Support Services

Help Desk/Ticketing System

Implement a help desk or ticketing system within the CRM to efficiently manage and track customer inquiries and issues.

Multi-Channel Support

Provide support across various channels, such as email, chat, phone, and social media, ensuring customers can reach out in their preferred way.

Knowledge Base

Create a comprehensive knowledge base within the CRM that offers self-help resources, FAQs, and guides to assist users.

Escalation Process

Define a clear process for escalating critical issues to higher-level support or specialized teams.

SLA Management

Set up and manage service level agreements to ensure timely resolution of customer issues.

Remote Assistance

Offer remote assistance and screen sharing capabilities to troubleshoot and resolve complex issues.

Community Forums

Establish online community forums or user groups where customers can share experiences, tips, and solutions.

Feedback Collection

Collect feedback from users to continuously improve the CRM and support services.

Proactive Monitoring

Implement monitoring tools to identify and address potential issues before they impact users.

Consulting Services

CRM Strategy

Assisting clients in aligning CRM goals with business objectives.

Implementation

Guiding clients through the process of setting up and configuring the CRM.

Customization

Tailoring the CRM to match the client's unique business processes.

Integration

Integrating the CRM with other systems and tools.

Data Migration

Transferring data from legacy systems to the new CRM.

Training

Training users on how to effectively use the CRM.

Support

Providing ongoing support and troubleshooting.